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FREE DELIVERY ON ALL UK ORDERS OVER £100

Shipping & Returns

COVID-19 changes: All overseas shipping is currently quoted by email.

Due to the unprecedented number of orders we are currently receiving, orders are currently being sent from our warehouse 3-7 working days after being placed. All parcels are sent Royal Mail 1st class or by courier Monday to Saturday. If you haven't received your order within 14 working days of placement, please contact us at [email protected] with your name, telephone number and order number. 

Returns & cancellations:

We offer a 30 day money back guarantee on all goods, provided they're in the same condition as when we shipped them to you. If the goods are faulty, or not what was ordered, we will reimburse your postage. If the reason for return is otherwise, you'll be responsible for the cost of postage.

Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order within 14 days of ordering or receiving your goods. You must give us notice of your intent to cancel by contacting us at [email protected]. Please provide your name, telephone number and order number.

If the goods have already been dispatched prior to us receiving your instruction to cancel, you have a legal obligation to retain possession and take reasonable care of them. If the goods aren't faulty you'll be responsible for the return postage costs. Once we receive the return, a refund will be issued.


All shipping charges are determined by the total cost of your order and sent Royal Mail 1st class or by courier, Monday to Saturday.

UK:

Spend:

£0-14.99 = Shipping £1.89

£15.00-29.99 = Shipping £2.89

£30.00-49.99 = Shipping £3.89

£50-99.99 = Shipping £4.89

£100+ = Shipping Free

Europe & rest of the world: Currently quoted by email.

Please note, orders over £100 may need to be split into 2 or more parcels for us to send to be able to send. This also applies to full bolts of wadding, as they're often too large for us to send whole in an economical fashion. If you'd like a quote for postage of the full bolt, in one parcel, please call 01432 353 951 or add a note to your order when placing it.